How can we help?

Pick the option closest to what you need. If your parcel is stuck or lost, we file claims with the carrier on your behalf — you don’t need to contact UPS or Royal Mail directly.

Track a parcel
See where it is right now
File a claim
Lost, damaged, delayed, customs
Send a message
General enquiries, account help

Track a parcel

Enter the tracking number from your booking confirmation.

File a claim

We’ll review your claim within 2 working days and file it with the carrier on your behalf under our reseller agreement. If you booked as a guest, use the email address you entered at checkout — we’ll cross-check it against your order before processing.

For damage claims, please email photos of the outer packaging, inner packaging, and damaged goods to support@tradewind.express referencing your tracking number.

Leave blank if you’re not sure — we’ll work it out from the declared customs value.

Use the email you used at checkout — we cross-check it against your order.

Send us a message

We reply to most enquiries within one working day.

Prefer email? You can always reach us at support@tradewind.express.